The widget is not only a chat box. When a visitor clicks the launcher on your site, they land on a multi-tab panel designed to handle every type of customer interaction — from asking a question to checking your roadmap or reading a help article without ever leaving the page.
The five tabs
The bottom bar of the widget always shows five tabs, each connected to a different surface you manage from the Chattering dashboard.
Home is the first thing a visitor sees. It shows your greeting message, a free-text input field where they can ask anything, any suggested questions you have configured, and a card listing up to five of your most-read published help articles; tapping one asks the AI about it. The home tab is designed to feel like a starting point, not a form — visitors can either start typing or follow one of the entry points you have set.
Messages shows the visitor's conversation history with your team and your AI agent. The widget keeps one conversation per visitor in each browser, and Messages shows it with the oldest message first. If the visitor asked a question yesterday and returns today, their previous conversation is waiting exactly where they left it. They can carry on in it: a new message goes into the same conversation, and reopens it if you had closed it.
News surfaces your published changelog entries. Each entry shows in full inside the panel, so a visitor can see what has changed in your product without searching your website or blog. New entries appear immediately after you publish them in the dashboard.
Roadmap shows your public feature requests and lets visitors vote on them. Requests appear here with their vote counts, except ones still marked Suggested (raised by the AI and not yet reviewed) and ones you Declined. Visitors can upvote a request directly from the widget, but a vote does not sign them up for updates.
Help is a search-and-read interface for up to 30 of your published help center articles, available without opening a new tab. Visitors type in the search box and the list narrows instantly to articles whose title or collection name contains what they typed. They can read the full article right inside the panel. When the AI cites a help article, the link under its answer opens your public help center in a new browser tab, once you have set a Public help center address in the agent's Deploy tab.
How answers work
When a visitor types in the Home tab ask box, the AI agent matches the question against the sources you have added to the agent (such as your website, uploaded documents and, once you add them as a source, your published help articles) and composes a reply from the best-matching passages. Answers mark the passages they drew on with numbers, and each cited source that has a web address (such as a page of your website, or your public help center) is also listed as a link under the answer, so the visitor can check it themselves. If the AI cannot find a confident answer in your content, it says so and gives the visitor the option to send a message to your team instead.
What the visitor cannot see
The widget does not expose any internal conversation data from other visitors. Each visitor sees only their own threads. Team assignment, internal notes, and draft replies are never visible to visitors.
How to influence what appears
Every tab reads live from the Chattering dashboard. Change your Welcome message in Widget → Appearance and visitors see it the next time a page with the widget loads. Publish a help article and it appears in the Help tab; if you have added Help articles as a source on the AI Agent page, the AI re-reads your articles every time you save one. Post a changelog entry and it appears in News. Open a feature request on your feedback portal and it shows on Roadmap. The widget is a real-time view of the content you are already managing.