The widget is not only a chat box. When a visitor clicks the launcher on your site, they land on a multi-tab panel designed to handle every type of customer interaction — from asking a question to checking your roadmap or reading a help article without ever leaving the page.
The five tabs
The bottom bar of the widget always shows five tabs, each connected to a different surface you manage from the Chattering dashboard.
Home is the first thing a visitor sees. It shows your greeting message, a free-text input field where they can ask anything, any suggested questions you have configured, and a card surfacing your most recent help articles. The home tab is designed to feel like a starting point, not a form — visitors can either start typing or follow one of the entry points you have set.
Messages shows the visitor's conversation history with your team and your AI agent. Every thread they have ever started appears here, oldest to newest. If the visitor asked a question yesterday and returns today, their previous conversation is waiting exactly where they left it. They can continue it or start a new one.
News surfaces your published changelog entries. Each entry links through to the full announcement, so a visitor can see what has changed in your product without searching your website or blog. New entries appear immediately after you publish them in the dashboard.
Roadmap shows your public feature requests and lets visitors vote on them. If you have enabled the public feedback portal, requests appear here with their vote counts. Visitors can upvote a request directly from the widget, and they receive a notification when the request ships. This turns a question about a missing feature into a conversion — a potential customer becomes a subscribed follower of your roadmap.
Help is a full search-and-read interface for your help center articles, available without opening a new tab. Visitors type a question and the matching articles surface instantly. They can read the full article right inside the panel. When the AI answers a question by citing an article, it links directly to the relevant section so the visitor can follow up in the Help tab if they want more context.
How answers work
When a visitor types in the Home tab ask box, the AI agent reads your entire content library — your website, uploaded documents, and published help articles — and composes a cited reply. Every answer shows the source it came from, so the visitor can verify the information themselves. If the AI cannot find a confident answer in your content, it says so and gives the visitor the option to send a message to your team instead.
What the visitor cannot see
The widget does not expose any internal conversation data from other visitors. Each visitor sees only their own threads. Team assignment, internal notes, and draft replies are never visible to visitors.
How to influence what appears
Every tab reads live from the Chattering dashboard. Change your greeting in Settings and it updates immediately. Publish a help article and it is indexed by the AI and available in the Help tab within minutes. Post a changelog entry and it appears in News. Open a feature request on your feedback portal and it shows on Roadmap. The widget is a real-time view of the content you are already managing.