Open the chat programmatically with the widget API

The widget exposes a small JavaScript API so you can open the chat from your own buttons, links or product tours instead of waiting for someone to click the launcher.

The API

Once the script is on the page it exposes three methods:

• window.Chattering.open() — opens the chat panel
• window.Chattering.close() — closes it
• window.Chattering.toggle() — switches between the two

Safe to call early

Calls made before the widget finishes loading are queued and fire once it is ready, so you do not need to check whether it has loaded.

Example

const button = document.querySelector('#chat-with-us');
button.addEventListener('click', () => window.Chattering.open());

Give any button on your page the id chat-with-us and clicking it opens the chat.