Chattering meters AI replies — a message the AI sends to a customer. Your own replies are never metered, and neither is reading, searching or publishing.
- Free — 50 AI replies a month, no card required
- Starter — 500 AI replies a month ($29/mo)
- Pro — 5,000 AI replies a month ($119/mo)
- Enterprise — custom allowance (from $490/mo)
Your current usage is in Settings → Plan & usage.
At the cap
When the monthly allowance runs out the AI stops answering and invites visitors to leave their email instead. You are never billed for going over. Upgrading lifts the cap immediately.
What counts as an AI reply
One AI reply is one message the agent sends back to a visitor. A single conversation can involve several back-and-forth turns, and each turn the AI responds uses one credit.
What does not count:
- Messages you send from the inbox
- Visitors typing in the chat (incoming messages are free)
- Reading, searching or opening conversations in the dashboard
- Publishing or updating help center articles
- Ingesting and re-indexing training sources
So if a visitor sends three questions in a row and the AI answers each one, that uses three credits. If you step in and answer the fourth question yourself, that reply is free.
How credits reset
Credits refresh on the first day of each calendar month. The counter resets to zero — unused credits from the previous month don't roll over. If you upgrade mid-month, the new allowance takes effect immediately; you don't need to wait for the next billing cycle.
What each plan includes
The table below shows what comes with each plan. Training sources are what you add on an agent's Sources tab (websites, texts, Q&A pairs, files and Notion), and each one counts once, so a crawled website is one source however many pages it has.
| Plan | AI replies / month | AI agents | Training sources per agent |
|---|---|---|---|
| Free | 50 | 1 | 5 |
| Starter — $29/mo | 500 | 1 | 25 |
| Pro — $119/mo | 5,000 | Unlimited | 100 |
| Enterprise — from $490/mo | Custom | Unlimited | 1,000 |
Human replies from your inbox are always free and unlimited on every plan.
Checking your credit balance
Go to Settings → Plan & usage. The Usage card shows:
- How many AI replies you've sent this calendar month
- A progress bar that turns amber above 70 % and red above 90 %
- Your plan's monthly limit
- A count of conversations, articles, leads and agents in your workspace
The card shows usage as of when you opened the page, so reload it to see the latest count.
How to upgrade
Open Settings → Plan & usage and click See plans (on the Free plan) or Change plan (during the trial or on a paid plan). This takes you to the Chattering pricing page where you can pick a new plan: a first upgrade completes checkout with a card, and an existing subscription is changed on Stripe's confirm-the-change screen. Upgrades apply immediately — the higher credit limit is active on ongoing conversations right away.
For Enterprise, click Ask about Enterprise on the pricing page to discuss a custom reply allowance, EU data residency and dedicated support.
Frequently asked questions
Do unused credits roll over to the next month? No. The counter resets on the first of each month. Any credits not used in the current period are not carried forward.
What do my visitors see when I hit the limit? The widget stays open but the AI pauses. Visitors see a short message saying the assistant has reached its monthly message limit, and are invited to leave their email. Their contact is saved to your Leads list so you can follow up manually — no error page, just a clean handoff.
Can I buy extra credits without changing my plan? Not as a standalone top-up. Credits are bundled with each plan tier. If you consistently run out before month-end, upgrading to the next tier is the right move — the per-reply cost drops significantly at higher volumes.
Will Chattering charge me if I go over my limit? No. There are no overage fees. When you reach your monthly allowance the AI simply pauses and the fallback email-capture runs until the next reset or until you upgrade. You won't see any surprise charges.
Does the Free plan need a credit card? No. The Free plan — 50 AI replies per month — requires no card. You only need to add a payment method when you upgrade to Starter, Pro or Enterprise.
How many AI agents can I create? Free and Starter plans include one AI agent each. Pro and Enterprise plans support unlimited agents, each with its own training sources, persona, widget settings and help-center address.