Open Settings → Data & privacy.
Export
Export your data produces a machine-readable file of your whole workspace: agents, sources, conversations and messages, contacts, help articles and their earlier versions, feedback requests, changelog entries, rules, actions, surveys and more.
How to export your workspace data
Go to Settings in the dashboard rail and select the Data & privacy tab. Near the top you'll see the Export your data card. Click Download export — the file downloads to your browser straight away. There's no queue, no confirmation email, and nothing to wait for.
The download is a .json file named chattering-export-YYYY-MM.json, where YYYY-MM reflects the current month. JSON is plain text, so you can open it in any text editor, process it with any programming language, or pipe it through tools like jq. Most analytics tools and migration utilities accept JSON directly.
You can run an export as many times as you want. Each download is a fresh snapshot of your workspace at that moment — nothing is cached from a previous run.
What the export includes
The file is a single JSON object. Each key holds one type of data:
- exportedFor — your name, email address and account creation date
- plan — your subscription tier and usage limits at the time of export
- agents — every agent you've configured, including persona and instruction settings
- sources — all training sources (URLs, documents, text blocks) attached to your agents
- articles — help articles, whether published or saved as drafts
- conversations — the full conversation list, with status, channel and contact details
- messages — every individual message within each conversation
- leads — lead records captured through the widget
- featureRequests — feedback board items, including vote counts and status
- changelog — your changelog entries, published and drafts
- contentGaps — AI-detected content gaps flagged for your review
- tickets — your tickets
- ticketBoards — your ticket boards
- contacts, contactAttributes, contactEvents, contactMemory — the people who talked to your AI, their details and activity, and what the AI remembers about each of them
- conversationActivity, messageReactions, conversationLinks, slaCycles, csatResponses — each conversation's history: status changes, reactions, linked conversations, response-time targets and whether they were met, and satisfaction ratings
- savedReplies, savedViews — your saved replies and inbox views
- rules, ruleRuns — your automation rules and each time one ran
- actions, actionRuns, pageToolRuns — the actions your AI can take, each time it took one, and each time it called a function on your own site
- integrations, integrationLinks, integrationDeliveries — your connected tools, the items in them linked to your conversations or requests, and each delivery to them with whether it worked
- surveys, surveyResponses, banners, bannerViews — your surveys and banners, with their answers and views
- articleVersions, articleTranslations, collections — earlier saved versions of your articles, their translations, and your collection descriptions
- assets — details of the images you uploaded (name, type and size; the images themselves are not inside the file)
- imports — help-centre imports from another tool, with what was found and brought in
- requestComments, requestSubscribers, requestConversations, portalVotes, changelogReactions — comments, followers, the conversations linked to each request, votes on your board, and reactions to your changelog
- widgetMetrics, usage, auditLog — daily widget numbers, your monthly usage, and a log of changes made in your workspace (what changed, when, and from which IP address)
- apiKeys — the API keys you created, without the keys themselves
- subscription, events, emailsSent, unsubscribed — your plan record, events recorded on your account, which account emails we sent you and when, and whether you unsubscribed from them
A few things are left out on purpose. The derived search index built from your sources is rebuilt automatically from sources, which is included, so exporting it would only add a larger copy of the same information. Your sign-in records (password, sessions and two-factor settings) are not in the file. Neither are secrets: each agent's identity-verification secret and email-forwarding key, the stored secrets of your actions and integrations, and the API keys themselves. Internal team notes inside conversations are included: they appear in messages with the role note, so check the file before you share it.
Delete
Delete workspace removes your account and everything in it. It cannot be undone, so it asks you to confirm deliberately. Export first if you want a copy.
How to delete your workspace
In Settings → Data & privacy, scroll to the red Delete this workspace card. Click Delete workspace… — this reveals a text field asking you to type your email address exactly. The Delete everything button stays greyed out until what you've typed matches your account email (the match is case-insensitive).
Once the field matches and you click Delete everything, the deletion runs immediately. You're signed out and redirected to the homepage. There's no grace period and no undo window.
One thing to note: Chattering is a single-seat product. There's only one account per workspace, so there are no other team members to notify before you delete.
What happens after deletion
Your widget stops responding right away. The embed code stays on your site, but the AI has no agents to answer with. Visitors will see the widget load but get no replies. Remove the widget snippet from your site after deleting to avoid a broken experience.
Cancel a paid plan first. Delete workspace won't run while your plan is set to renew. Cancel it under Manage billing on your Overview page (your avatar, top left). Once it is cancelled nothing renews, and you can delete straight away or keep using the workspace until the period you paid for ends.
Your data is deleted, not archived. There's no way to undo it from the dashboard. Chattering's privacy policy states that when you close your account, your data is deleted.
Contact history is gone too. Any leads, conversation history, and notes collected through the widget are removed. If you plan to continue supporting those contacts through another tool, export first and use the contacts, leads and conversations keys in the JSON to migrate those records before you delete.
FAQ
Can I recover my workspace after deletion? No. Deletion is permanent and takes effect immediately. If there's any chance you'll want to start again with the same data, export first — you can re-upload your sources and recreate your agents from the exported JSON.
How long does the export take? For most workspaces, the file downloads in a few seconds. Large accounts with many thousands of messages may take a moment longer, but there's no async step — your browser handles it like any other file download.
What if I only want to export and not delete? Export and delete are completely independent. You can download your data at any time without it affecting your workspace. Nothing changes until you click Delete everything.
Can I export a single conversation? Yes — individual conversation transcripts can be exported as Markdown files directly from the conversation view. That's separate from the full workspace export and only covers the messages in that one conversation (internal notes are excluded). The full workspace export in Data & privacy covers all your conversations at once, internal notes included.
Does deleting the workspace also cancel my subscription? Cancel it first, under Manage billing on your Overview page. Delete workspace won't run while your plan is set to renew, so you are never charged for a workspace you deleted.
What happens to my public help centre after deletion? Your public help centre URL stops resolving immediately. Visitors see a not-found page, and any links to your articles from other sites will break. If you've shared specific article URLs with customers, let them know before you delete.