Open Settings → Data & privacy.
Export
Export your data produces a complete machine-readable file of your workspace — agents, sources, conversations, messages, articles, feedback requests, leads and contacts.
How to export your workspace data
Go to Settings in the dashboard rail and select the Data & privacy tab. Near the top you'll see the Export your data card. Click Download export — the file downloads to your browser straight away. There's no queue, no confirmation email, and nothing to wait for.
The download is a .json file named chattering-export-YYYY-MM.json, where YYYY-MM reflects the current month. JSON is plain text, so you can open it in any text editor, process it with any programming language, or pipe it through tools like jq. Most analytics tools and migration utilities accept JSON directly.
You can run an export as many times as you want. Each download is a fresh snapshot of your workspace at that moment — nothing is cached from a previous run.
What the export includes
The file is a single JSON object. Each key holds one type of data:
- exportedFor — your name, email address and account creation date
- plan — your subscription tier and usage limits at the time of export
- agents — every agent you've configured, including persona and instruction settings
- sources — all training sources (URLs, documents, text blocks) attached to your agents
- articles — help articles, whether published or saved as drafts
- conversations — the full conversation list, with status, channel and contact details
- messages — every individual message within each conversation
- leads — lead records captured through the widget
- featureRequests — feedback board items, including vote counts and status
- changelog — changelog entries you've published
- contentGaps — AI-detected content gaps flagged for your review
- tickets — tickets and board configuration
Two things are intentionally left out. The derived search index built from your sources is excluded because it's automatically rebuilt from the sources data, which is included — exporting it would just add a larger copy of information already there. Internal team notes inside conversations are also excluded; they were written with the expectation that only your team would see them, so they don't appear in any shareable export.
Delete
Delete workspace removes your account and everything in it. It cannot be undone, so it asks you to confirm deliberately. Export first if you want a copy.
How to delete your workspace
In Settings → Data & privacy, scroll to the red Delete this workspace card. Click Delete workspace… — this reveals a text field asking you to type your email address exactly. The Delete everything button stays greyed out until what you've typed matches your account email (the match is case-insensitive).
Once the field matches and you click Delete everything, the deletion runs immediately. You're signed out and redirected to the homepage. There's no grace period and no undo window.
One thing to note: Chattering is a single-seat product. There's only one account per workspace, so there are no other team members to notify before you delete.
What happens after deletion
Your widget stops responding right away. The embed code stays on your site, but the AI has no agents to answer with. Visitors will see the widget load but get no replies. Remove the widget snippet from your site after deleting to avoid a broken experience.
Your subscription is cancelled in the same operation. No future charges will be made. The current billing period isn't prorated — the subscription record is simply removed alongside everything else, so nothing is charged again.
Your data is deleted, not archived. There's no recovery path and no backup you can ask to restore. Chattering's privacy policy states that when you close your account, your data is deleted.
Contact history is gone too. Any leads, conversation history, and notes collected through the widget are removed. If you plan to continue supporting those contacts through another tool, export first and use the leads and conversations keys in the JSON to migrate those records before you delete.
FAQ
Can I recover my workspace after deletion? No. Deletion is permanent and takes effect immediately. If there's any chance you'll want to start again with the same data, export first — you can re-upload your sources and recreate your agents from the exported JSON.
How long does the export take? For most workspaces, the file downloads in a few seconds. Large accounts with many thousands of messages may take a moment longer, but there's no async step — your browser handles it like any other file download.
What if I only want to export and not delete? Export and delete are completely independent. You can download your data at any time without it affecting your workspace. Nothing changes until you click Delete everything.
Can I export a single conversation? Yes — individual conversation transcripts can be exported as Markdown files directly from the conversation view. That's separate from the full workspace export and only covers the messages in that one conversation (internal notes are excluded). The full workspace export in Data & privacy covers everything at once.
Does deleting the workspace also cancel my subscription? Yes. The deletion process removes your subscription record in the same step. You don't need to cancel your plan separately before deleting.
What happens to my public help centre after deletion? Your public help centre URL stops resolving immediately. Visitors see a not-found page, and any links to your articles from other sites will break. If you've shared specific article URLs with customers, let them know before you delete.