Email channel

Point a support inbox at your agent; same brain, same citations, over email. Email channel support means your AI agent can read and reply to incoming support emails, not just chat messages. You set up a forwarding address or connect your existing support mailbox. When a customer sends an email, the AI reads it, searches your content for the right answer, and drafts a reply — with sources cited, the same way it works in the chat widget. If the AI finds a strong answer, it can send the reply automatically or hold it for your team to review first. If it cannot find a good match in your content, the email lands in your shared inbox for a human to handle. Either way, every email conversation shows up alongside your chat conversations in the same inbox, so your team works from one place. This is helpful for teams whose customers still prefer email. The AI handles the repeat questions — shipping times, refund policies, setup instructions — while your team focuses on the emails that need personal attention. Response times drop because the AI replies in seconds, even at midnight or over the weekend.