Point a support inbox at your agent; same brain, same answers, over email. Email channel support means your AI agent can read and reply to incoming support emails, not just chat messages. Each agent gets its own inbound address, and a forwarding rule on your support mailbox sends customer emails to it. When a customer sends an email, the AI reads it, searches your content for the right answer, and replies the same way it answers in the chat widget. Replies go out automatically. Switch auto-reply off for an agent and every email waits in your inbox for your team instead. Either way, every email conversation shows up alongside your chat conversations in the same inbox, so your team works from one place. This is helpful for teams whose customers still prefer email. The AI handles the repeat questions — shipping times, refund policies, setup instructions — while your team focuses on the emails that need personal attention. Response times drop because the AI replies in seconds, even at midnight or over the weekend.
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