Post-chat rating

A one-tap did-this-help rating feeding the resolution stats. Post-chat rating adds a short feedback prompt at the end of an AI conversation. When the visitor goes quiet after the AI answers, the widget asks “How did that go?” with five faces, from very unhappy to very happy. One tap, no typing required; a comment is optional. Those ratings feed directly into your reports, with an average for each topic, so you can see which topics the AI handles well and where it falls short. A run of low ratings on a specific topic tells you the content behind that answer needs work: maybe the help article is outdated, or the AI is citing the wrong source. This matters because raw containment rate does not tell the whole story. A conversation can end without an escalation, but the customer might still be unsatisfied. Post-chat ratings give you a signal from the person who actually received the answer. Over time, they help you separate topics where the AI genuinely resolves the question from topics where the customer gives up and leaves.