When your agent can't answer from your content, it doesn't guess — it offers to take the visitor's email so your team can follow up.
Captured leads appear in your dashboard under Contacts, with the conversation attached so you have full context before you reply.
Every widget conversation also lands in your shared inbox, where you can read the thread, see the AI's citations, take over from the AI mid-conversation, and reply as a human. Close, snooze, assign, and prioritize from the same screen.