Chattering receives email. Mail sent to your agent's address becomes a conversation, the AI answers from the same knowledge it uses in chat, and the reply threads properly in the customer's mail client.
Your address
Each agent has one, shown in its settings, in the form in+<key>@inbound.chattering.ai. Forward your existing support address to it, or publish it directly.
What arrives
The subject becomes the conversation title. Quoted history and signatures are stripped before the AI reads the message, so it answers the actual question rather than the thread beneath it.
Loop protection
Auto-replies, out-of-office messages and mailing-list traffic are filed but never answered — an auto-replying inbox that answers an auto-reply is how sending domains get burned. If one conversation somehow produces six AI replies in an hour, it is handed to a human instead of continuing.