Chattering answers only from content you give it. There are four source types.
Website
Give it a URL and it crawls the pages it can reach, splitting each into passages. Best for public docs, marketing pages and existing help centres.
Pages behind a login cannot be crawled — paste that content as text instead.
Text
Paste anything: an internal policy, a pricing explanation, a support macro you already use. Best for knowledge that lives in someone's head or in a document rather than on a page.
Q&A
One question, one exact answer. Use this when the wording of the answer matters — refund policy, security posture, anything with a phrase you need said precisely.
Q&A pairs are the strongest way to steer a specific answer.
File
Upload a plain-text file. PDF and Word are not supported — the uploader says so rather than accepting a file it cannot read. Copy the text out and paste it as a text source.
Your own help centre
Articles you publish in Chattering's help centre can be synced back into the agent's knowledge in one click, from AI agents → Content → Help articles. Writing an article therefore improves the AI at the same time.