Getting started

Chattering puts an AI support agent on your site in about ten minutes. This collection walks you through every step — from creating your account to handling your first real customer question without lifting a finger.

Create your account

Head to chattering.ai and click Get started. You can sign up with an email address or connect a Google account. Once you confirm your email, Chattering sets up your workspace — a private environment where your agents, conversations, and settings all live.

Your workspace starts on the free plan. Every feature is available to explore; no credit card required to get going. When you're ready to go live with real traffic, upgrading takes about thirty seconds from Settings → Plan.

Create your first agent

An agent is the AI assistant that talks to your customers. It has its own knowledge base, its own chat widget, and its own inbox. Most teams run exactly one agent — named after their product or company — but you can create more if you support multiple products.

Open AI agents in the left rail and choose New agent. Give it a name customers will see, like "Acme Support". You land on the agent's configuration page, where everything — its knowledge, its widget, its deployment — lives in one place.

Give the agent something to read

A brand-new agent knows nothing. Everything it says comes from content you provide. Open the Sources tab on the agent page and add at least one source type:

• Website — paste a URL and Chattering crawls the pages it can reach. Good for public docs, marketing pages, or an existing help center.
• Text — paste any plain text directly. Works well for policies, FAQs, or content a crawler cannot access.
• Q&A — a specific question paired with the exact answer you want given. Use this when you need the AI to match your specific wording every time.
• File — upload a plain-text file. Handy for internal documentation or long-form content.

Crawls and file processing run in the background. Larger sites take a few minutes; the source row shows its progress. You don't have to wait — you can move on and come back once the status changes to Ready.

Test before going live

Every agent has a Playground — a private chat interface only you and your team can see. Open it and ask the kinds of questions your customers actually ask. Each answer shows numbered citations; click one to read the exact passage the AI drew from.

If an answer misses the mark, the fix is almost always the content rather than the model. Add clearer wording to a source, or add a Q&A pair with the correct answer, then test again. A few rounds of this and the agent gets sharp fast.

Put the widget on your site

Once you're happy with how the agent answers, open the Deploy tab and copy the one-line script tag. Paste it before the closing </body> tag on your site. The chat widget appears automatically — no build step required on most platforms.

You can adjust the widget's color, position, and launch behavior from the Deploy tab without touching the embed code again. Changes take effect the next time a page loads.

What to read next

The articles below go deeper on each step. A good order to follow: start with What is Chattering and how does it work? if you want the big picture, then Set up your first agent for the full walkthrough, then What can the AI train on? for a closer look at sources.

If anything isn't clear, the Chattering team is reachable via the chat widget on any page of chattering.ai. Ask there and a real person will reply — usually within a few hours during business days.