The left rail is the whole product. From the top:
- Inbox — every conversation, from the widget and from email. This is where you read and reply.
- Tickets — a board for work that needs tracking rather than a reply.
- Feedback — the public roadmap: requests, votes, comments and your changelog.
Then the lower group:
- AI agents — your agents and everything they have read.
- Help center — write and publish articles; also where AI drafts and content gaps land.
- Reports — real medians and volumes from your conversations.
- Contacts — the people and leads the widget has captured.
- Settings — account, plan and usage, data and privacy.
Overview (the front door, via your avatar) shows the last 14 days: volume, how much the AI handled, median first reply, and the questions your docs could not answer.