Changelog.
What shipped, and when. Vote on what ships next from the feedback portal in your dashboard.
Paid plans
Starter and Pro plans are available to subscribe to directly from the dashboard — billing runs on Stripe, upgrades take effect immediately, and you can manage or cancel at any time from the billing portal.
Help centre on your own domain
Publish your help centre at your own address — point a hostname at Chattering and it serves your content there with its own certificate, its own canonical URL, and no links back to chattering.ai.
Handoff and lead alerts in the support inbox
Visitor hand-off requests and new lead alerts now arrive reliably in the support inbox, with the visitor in Reply-To so you can respond directly from the thread.
Notion as a knowledge source
Connect a Notion workspace in Settings → Integrations and share pages with your agent — the agent reads and re-indexes them daily, so your knowledge base stays current as pages change. Nothing shared any more is removed automatically.
Help articles in every widget language
Write a help article once and publish it in any of the widget's languages. A language switcher in the help centre lets visitors read every collection and article in their own language, each at its own address.
Translation editor, Arabic and Hebrew
Override any of the widget's text labels per language in Widget → Appearance. Arabic and Hebrew are now fully supported, with right-to-left layout throughout the widget, inbox, and help centre.
Widget in 15 languages
The widget chrome is now translated into 15 languages: English, German, Spanish, French, Italian, Portuguese, Dutch, Polish, Swedish, Turkish, Russian, Japanese, Korean, and Simplified and Traditional Chinese. Call setLanguage() to switch languages from your app, or set a default in Widget → Appearance.
14-day Pro trial for every new account
Every signup now starts with the full Pro plan — no card. When it ends you keep the free plan and everything you built; there's a one-click 7-day extension if you need longer to decide.
Session management
Settings → Security lists every signed-in device with per-device sign-out and a sign-out-everywhere-else button.
Installation status
The widget page now shows live install status — paste the snippet, open your site, and the dashboard flips to “Live on yourdomain.com” on its own.
Bulk actions and outbound compose
Select a batch of conversations and close, reopen or reprioritize in one move. Start outbound email conversations from the inbox — threads you open are human-owned, the AI stays out.
Deeper reports
Averages beside medians, day/week/month bucketing, and a topic filter that scopes every conversation metric to one tag. The CSV export carries the same view.
Slack, webhooks, GitHub, Linear and Stripe
Conversations post to Slack; signed outbound webhooks fire on events with per-delivery logs; one-click GitHub and Linear issues carry the transcript; Stripe shows plan and revenue beside each customer — and powers revenue-weighted request ranking.
Attachments and saved views
Send files in replies, safely served. Save any inbox filter as a named view — your daily queue, one click away.
Bug reports with session context
A structured report-a-problem form on the widget: severity, description and session context, filed into a dedicated inbox folder with the AI deliberately paused.
Design system across the dashboard
One token system across every surface — a measured pass that replaced 165 stray colors with a seven-step type scale and a disciplined accent.
The widget now has a public API — and our own site uses it
Every "Talk to us" button on chattering.ai now opens the chat widget directly — the site is a customer of its own product. Under the hood, the widget ships a public JavaScript API: window.Chattering.open(), .close(), and .toggle(). Calls made before the widget finishes loading are queued and replayed once it's ready, so you can wire your own buttons without worrying about load order.
Email as a first-class channel
Every agent gets its own support address. Inbound mail threads into the inbox, replies go out as real email, and human takeover pauses the AI per-thread.
Human takeover
Reply to any thread and the AI stops answering it; visitors can ask for a human from the widget; hand the thread back with one click.
Knowledge loop
Questions the AI can't answer become counted content gaps; resolved threads become drafted help articles; publishing grounds the AI instantly.
Human handoff is live in the widget
Replies your team writes in the inbox now reach the visitor in seconds, and conversations survive page reloads. The widget polls only while open, and internal notes never leave the inbox.
Chat widget redesigned
A rebuilt widget: luminous hero, floating tab bar, cited answers with tappable sources, an AI avatar, typing indicator, mobile full-screen, and faster open (smaller art, no heavy blur).
Docs-site crawling got smarter
The crawler now reads sitemap.xml, so client-rendered help centers that expose no links at their root ingest cleanly.
Fresh brand
New mark, new palette, new type across the site, product, and widget.
Answers cite their sources
Every AI reply carries numbered citation chips linking to the exact page it answered from - fix the paragraph, not the model.
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